What are the shipping costs within Australia?
Standard Shipping is free, and Express Shipping costs A$15.
How long does Standard Shipping take?
Standard Shipping takes 2–8 business days.
How long does Express Shipping take?
Express Shipping takes 1–4 business days.
Can I change my shipping address after placing an order?
You can only change the address within 24 hours of placing the order. After that, changes cannot be made.
Can I cancel my order?
Yes, cancellations are accepted before dispatch. After dispatch, refer to the refund policy.
What should I do if my parcel is damaged in transit?
If the parcel is damaged, reject it from the courier and contact customer service. If already delivered, contact customer service immediately.
Is sales tax included in the prices?
Yes, sales tax is included in the displayed price.
What should I do if I don’t receive an order confirmation email?
Check your SPAM/JUNK folder. If you still don’t receive it, contact support.
How do I initiate a return?
Contact support at support@entea.com.au or call 0415 555 440 to initiate a return.
Who pays for return shipping?
The buyer is responsible for return shipping costs.
What items are non-returnable?
Non-returnable items include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases. Sale items and gift cards are also non-returnable.
How do I exchange an item?
Return the original item and make a separate purchase for the new item once the return is accepted.
How long does it take to receive a refund?
Refunds are processed to your original payment method within 5-7 business days after approval. If over 15 business days have passed since approval, contact support.